Small Car Terms and Conditions
Customer vehicle preparation for major upgrades or conversions
We ask our customers to please clear/clean out the areas being serviced. Examples:
- If we are installing truck fridge, auxillary battery system, or anything in the cabinets: please empty the cabinets
- Please remove bike racks/bikes prior to drop off.
We are sensitive to our roadwarriors as well! Please ensure our team knows you have stuff and we can accomodate with on-site storage boxes for you to use during check-in.
Our parts warranty
All of our new parts are warranted to be free from defects in materials and workmanship for a period of one year from the purchase date. If a product is found to be defective within this time, contact us or return the product and we will repair or replace the item (at our option) and return ship to you at no charge. Tech support are provided during the warranty period.
New unused parts returns must be within 30 days from the date of purchase and must be approved. Non-approved returns will be considered abandoned. 20% restocking fee on all returns. Shipping is not reimbursed. No returns on electrical parts, paper manuals, diagrams or instructions.
Defective parts should be returned prepaid for inspection and will be repaired or replaced.
Core returns must be within 90 days from the date of purchase. Core returns do not require pre-approval. Return the core with a copy of the receipt or purchaser information.
All parts removed during the conversion become property of Small Car Performance. This ensures proper disposal, upcycling, and sustainability for our industry and our environment.
Engine and transmissions removed during conversion process are retained as "cores" and recycled. If a vehicle arrives to us without an engine and/or transmission. Current core charges for engine is $500 and transmission (A/M) is $1100.
We offer a 12 month month warranty for engine conversions and associated conversion parts/labor. In the event the warranty needs to be exercised our team will work to schedule your vehicle for service as soon as possible. Timing expectations are similar to our service schedule. This ranges from 2-6 weeks depending on the time of year.
If you are taking a major trip and want your converted van serviced prior to the trip, we HIGHLY recommend you schedule this service 6 weeks in advance of your trip. This is especially critical if you own an SVX converted van, need discontinued parts, or need any "end of life" parts procured to get your van on the road.
2 years on a standard conversion through our service providers for manual transmissions and 1 year (prorated) for automatic transmissions.
90 days from installation on parts and work.
Vehicle Pick Up and Storage
Vehicles are to be picked up within 5 days of the agreed upon completion date. In the event a pick-up is missed or delinquent, Small Car reserves the right to charge $15/day.