Small Car Terms and Conditions
Customer Vehicle Preparation for Major Upgrades or Conversions:
We ask our customers to please clear/clean out the areas being serviced. Examples:
- If we are installing truck fridge, auxillary battery system, or anything in the cabinets: please empty the cabinets
- Please remove bike racks/bikes prior to drop off.
We are sensitive to our roadwarriors as well! Please ensure our team knows you have stuff and we can accomodate with on-site storage boxes for you to use during check-in.
All of our new parts are warranted to be free from defects in materials and workmanship for a period of one year from the purchase date. If a product is found to be defective within this time, contact us or return the product and we will repair or replace the item (at our option) and return ship to you at no charge. Tech support are provided during the warranty period. This does not included compensation for lost time or cost for another shop to install. Cost to install or replace by another shop is only covered for in-house service/conversions and with specific governance (see below).
New unused parts returns must be within 30 days from the date of purchase and must be approved. Non-approved returns will be considered abandoned. 20% restocking fee on all returns. Shipping is not reimbursed. No returns on electrical parts, paper manuals, diagrams or instructions.
Defective parts should be returned prepaid for inspection and will be repaired or replaced.
Core returns must be within 90 days from the date of purchase. Core returns do not require pre-approval. Return the core with a copy of the receipt or purchaser information.
All parts removed during the conversion become property of Small Car Performance. This ensures proper disposal, upcycling, and sustainability for our industry and our environment.
Engine and transmissions removed during conversion process are retained as "cores" and recycled. If a vehicle arrives to us without an engine and/or transmission. Current core charges for engine is $500 and transmission (A/M) is $1100.
Standard Conversion Warranty:
All rebuilt motors come with a 12 month/12,000 mile warranty. For example, If you drive 12,000 miles in the first 6 months—you expire the warranty. The warranty is exclusive to the long block and the heads. Engine peripherals are subject to the standard 90 day warranty (alternator, AC compressor, power steering, water pump, etc.). Warranty parts will be replaced at the retail cost and the labor rate for warranty work will be reimbursed at a labor rate of $60/hr.
SCP Engine Warranty Requirements:
A SCP warranty card must be received no later than 20 days after delivery of your vehicle for any warranty to be in place. In order for a warranty to be executed—there must be documentation of all oil changes service performed. Example, if the engine has not had oil changes on 3000 mile intervals (upper limit is 3300 miles), we reserve the right to void your warranty. If your odometer is not functioning properly—your warranty is void.
If your decline to replace your fuel system after intake inspection determines the need for replacement, your warranty is void.
The warranty does not apply to engine failure from improper installation of accessories, running the engine out of oil, oil additives, or overheating. SCP reserves the right to void any warranty where necessary components are removed, a non-SCP coolant system is used, or other forms of neglect to the engine are determined through our engine teardown and documentation.
If another shop services your vehicle without prior approval for any service, we reserve the right to void your warranty. This applies if you have another shop change your oil, coolant, etc. This does not apply for having your tires changed.
SCP does not assume any responsibility for towing charges, fluid loss, or time vehicle time loss. The warranty we offer is for replacement parts and labor as provided herein. SCP has no other warranties expressed or implied and any shipping costs are the responsibility of the customer.
Excercising a Warranty:
In the event the warranty needs to be exercised our team will work to schedule your vehicle for service as soon as possible. Timing expectations are similar to our service schedule. This ranges from 2-6 weeks depending on the time of year.
Labor Hours Determination:
Labor hours are calculated used standard industry rates in All Data.
Service Warranty Requirements:
Small Car Performance has become known as “a problem solver for botched conversions.” This is a great moniker, and to protect our brand we will be changing our service warranty to support. We do not warranty any work performed on a “DIY Conversion.” We consider any conversion outside of our shop a “DIY Conversion.” We will only warranty a service to a vehicle where we perform a complete cooling system replacement. We will not warranty any engine or peripherals for any other conversion. If the determination is made that the best path forward is to replace the entire conversion, the customer will be given that option. If the customer declines that path forward, we reserve the right to press pause on the project if the shop is at full capacity.
If you are taking a major trip and want your converted van serviced prior to the trip, we HIGHLY recommend you schedule this service 6 weeks in advance of your trip. This is especially critical if you own an SVX converted van, need discontinued parts, or need any "end of life" parts procured to get your van on the road.
2 years on a standard conversion through our service providers for manual transmissions and 1 year (prorated) for automatic transmissions. These warranties are facilitated by SCP and governed by the terms of our providers.
90 days from installation on parts and work. It is important to delineate conversion warranty from the service/upgrade warranty. Conversion warranties cover the powerplant change and associated systems. Upgrade warranties are for ancillary systems like brakes, auxillary power, etc.
Vehicle Pick Up and Storage:
We offer delivery service to Oregon and also local pick up. Talk to the staff for more details!